Frequently Asked Questions

Get answers to common questions about orders, shipping, returns, and products. If you need further assistance, feel free to contact our team!

Payment & Security

We accept major credit cards (Visa, MasterCard, American Express, and JCB), as well as PayPal, Apple Pay, and Google Pay. Available payment options may vary slightly depending on your device and location.

Yes! We run special promotions during seasonal events and occasionally send exclusive discount codes via email. Be sure to subscribe to our newsletter so you don’t miss out on the latest offers.

You can enter your discount code either in the cart or during the checkout process.

As long as your order hasn’t shipped, we’re happy to help you update or cancel it. Please contact our support team as soon as possible with your order number. Once the order has shipped, we’re no longer able to make changes or cancellations.

There are several possible reasons for a declined payment—incorrect card details, insufficient funds, or bank security restrictions. We recommend double-checking your information or trying another payment method. If the issue persists, please contact your card provider or bank for assistance.

Absolutely. All payments are processed through encrypted, secure channels and handled by trusted third-party providers that comply with industry security standards. Your information is safe with us.

Never. We respect your privacy and will never sell or share your personal information with third parties for marketing purposes. For more details, please refer to our Privacy Policy.

Shipping & Delivery

We currently ship to the United States, Canada, Australia, and New Zealand. You can check if your location is supported during checkout. If your country isn’t listed, feel free to contact our support team for more information.

Shipping rates vary based on your destination. You’ll be able to view the exact shipping cost during the checkout process.

Yes, we offer free economy shipping on orders of $40 or more. For orders below that threshold, shipping fees will apply based on your location.

We offer expedited shipping to select countries and regions. If available in your area, faster delivery options will be shown during checkout, along with the applicable rates.

Orders are typically processed within 1–2 business days after payment is confirmed. Once your order ships, you’ll receive a confirmation email with tracking information.

Delivery times depend on your shipping address. For most countries and regions, standard shipping takes 7–15 calendar days. Expedited options are faster, and estimated delivery times will be shown at checkout.

You can track your shipment anytime via the Order Tracking page on our website using your order number and email.

Tracking updates may be delayed by 1–3 business days depending on the shipping carrier. If your tracking information hasn't updated after several days, please reach out to our customer support—we’ll be happy to help you investigate.

If your order hasn't shipped yet, we can update the address for you. Please contact our support team as soon as possible with your order number and the updated shipping details so we can make the change in time.

Returns & Refunds

We accept returns within 30 days of delivery. Items must be unused, in their original condition, and include all original packaging and accessories to be eligible for a refund. For full details, please refer to our Return Policy.

Please contact our customer service team with your order number and the reason for your return. We'll provide you with step-by-step return instructions.

Once your return request is approved, you must ship the item back within 3 days. Delays beyond this period may affect the eligibility of your return.

If you’re returning an item for personal reasons (such as a change of mind), return shipping costs are your responsibility. However, if the item is defective or you received the wrong product, we’ll cover the return shipping cost.

Once we receive and inspect the returned item, your refund will be processed within 10 business days back to your original payment method. Please note: your bank or credit card provider may require additional time to complete the transaction.

Please contact our customer service team within 48 hours of receiving the item, and include clear photos of the damaged product and packaging. We’ll arrange a replacement or refund as soon as possible.

Please reach out to our support team with your order number and a photo of the incorrect item you received. We'll make it right by sending you the correct item or issuing a refund.

Product Questions

We recommend hand washing to extend the life of your tools—especially stainless steel items. Hand washing also helps maintain their original shine.

We do! Check out our blog for regularly updated tool guides, cocktail recipes, and bartending tips designed to help beginners and enthusiasts improve their skills.

Not at all. Our stainless steel tools are made with high-quality materials that resist dents and deformation under normal use. However, we recommend avoiding drops or excessive pressure to ensure long-term durability.

No. All of our products are made from food-grade materials and are odor-free. If you notice a slight smell from the packaging, a quick rinse before first use will take care of it.

There may be slight variations due to batch differences or surface treatments, but we strive to ensure consistency in tone and appearance across matching items.

Yes. Our gold finish is treated with a wear- and fade-resistant coating. With proper care—like hand washing and avoiding abrasive scrubbers—it will maintain its shine for a long time.

All items go through quality checks before shipping. Due to the nature of stainless steel, minor surface marks may occasionally occur during manufacturing or transit. These are cosmetic and won’t affect performance.

To avoid scratches, we recommend hand washing and skipping abrasive scrubbers like steel wool. Use a soft cloth or non-scratch sponge to clean your tools gently.

To avoid water spots, dry your tools immediately after washing using a clean, soft cloth. Air drying can leave mineral deposits behind.

Store your tools in a cool, dry, and well-ventilated area. Avoid keeping them in humid environments or under direct sunlight for extended periods.

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